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Diamond Edge Certified

 

Experience the Difference of a Diamond Edge℠ Certified International Truck™ Dealer

Our select network of high-performance service departments has pledged their allegiance to the customer experience. This means more uptime for your business and better value for your truck repairs and maintenance.

What are Diamond Edge℠ Certified Dealer Service Departments?

In our ongoing effort to drive uptime and unmatched service to our customers, International Truck, IC Bus and our dealer network worked together to introduce Diamond Edge Certification. When servicing a vehicle at an International Truck or IC Bus Diamond Edge Certified Dealership, customers experience faster service, immediate parts availability and a higher level of servicing expertise.

 

Customer Benefits

Faster turnaround

Accelerated Service Lane

Dedicated lanes ensure International customers receive vehicle evaluation by a technician and are informed of required repair, required parts and availability, and estimated repair time within two hours of vehicle’s arrival.

All Makes Parts inventory

Parts Availability

Diamond Edge certified dealerships participate in Dealer Inventory Alliance (DIA) to ensure common parts are readily available in the dealers’ inventory.

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Express Diagnostics

Accelerator Write-Up

First-of-its-kind mobile application that expedites customers’ service visits by streamlining the write-up and diagnostic process.

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Knowledgeable Technicians

Trained Workforce

Technicians, Service Advisors and service management have all met or exceed training requirements, and undergo training to stay current with changing technology and service procedures.

Certification   Process

To attain Diamond Edge certification dealers must pass rigorous parts and service guidelines, including the time it takes for a customer to get their truck diagnosed, repaired and back on the road.

Certification is awarded once a dealership achieves a minimum of 4 out of 5 diamonds.

Each diamond represents the dealers’ commitment to:

  • Continuous Improvement – Certified dealers are expected to develop long-term actions plans that result in better service and reduced dwell time for you.
  • Unparalleled Expertise – Extensive training completed on a routine basis ensures customers receive the highest level of service from our technicians.
  • Technology Adoption – Our top service departments commit to adopting technology like our Accelerator Write-up App, a first-of-its-kind mobile app created to expedite service visits by streamlining the write-up and diagnostic process.
  • Maximum Uptime – We measure our dealerships against strict benchmarks in order to minimize vehicle downtime. When a dealer acquires this diamond, it signifies they have achieved an average overall dwell time of less than 5 days for ALL vehicles serviced at this location.
  • Repair Velocity – To be considered an elite International service department it takes a serious commitment. That’s why we measure how many warranty repairs are completed in 1 day or less. Faster repairs done right the first time, earn our dealers a diamond and our customers more uptime.

Our goal is to maximize customers’ uptime and provide a best-in-class customer experience.

Headquarters

333 Plus Park Blvd
Nashville, TN 37217

(615) 256-4633

Jacksonville, FL

1881 Picketville Rd
Jacksonville, FL 32220

(904) 783-9822

Nashville, TN

1901 Lebanon Pike,
Nashville, TN 37210

(615) 829-7800

Daytona Beach, FL

739 Fentress Blvd,
Daytona Beach, FL 32114

(386) 254-7207

Murfreesboro, TN

295 Butler Dr,
Murfreesboro, TN 37127

(615) 427-4600

Lebanon, TN

980 Leeville Rd
Lebanon, TN 37090

(615) 994-3115

Ocala, FL

5221 Highway 40 West
Ocala, FL 34482

(352) 732-8151

Orlando, FL

2110 S. Division Ave
Orlando, FL 32805

(407) 849-6440

Nashville Idealease

1901 Lebanon Pike,
Nashville, TN 37210

(615) 367-9453

Orlando, FL Idealease

4900 N. Orange Blossom Trl, Orlando, FL 32810

(407) 295-9777

Disclaimer - All information, inventory, photos and pricing are subject to change without notice. All liability expressly disclaimed. Copyright Cumberland Companies © 2020