Cumberland Veteran Technician, Jared Dumond wins Technician of Influence Award!

Jared works at our Nashville Idealease shop and this is what his coworker has to say about what kind of teammate he is:

Jared has almost 10 years with Cumberland Idealease, committed to completing the best work he can. I have worked with Jared for 8 of those years and have learned a lot from him about Cummins engines, Thermo King reefers, and International trucks. When Jared is asked for help by me or other techs, he doesn’t hesitate to help in any way he can. With new techs who are still in school or have just graduated, he will inform them about what tools they need, the extra training that will help them, and ways to complete repairs to reduce downtime for the customer.

Many times I have seen Jared postpone his lunch for a customer needing a repair, not stopping until the customer was back in the truck and ready to drive off the lot. No job is too small for him, even washing and cleaning the inside of rental units and doing PMs.

Jared works the night shift, directing the other techs on the shift on what needs to be completed for the next day. For trucks that come in during 2nd shift, Jared decides what will best work best for the customer/company. Jared has worked past the end of his shift to complete a truck that a customer needs that night or the next morning. The second shift would not be running like a well-oiled engine if it wasn’t for Jared’s leadership and guidance.

Jared also stays up to date with the industry technology from International, Cummins, and Eaton. He found a recall with Eaton last year before the dealership techs were even aware of it. The dealership was able to start servicing that recall before other locations and before any issues impacted customer trucks. Customers were able to schedule their trucks and avoid unexpected downtime. Because Jared found out about that recall so early, our dealership was paid at a higher warranty rate before Eaton reduced the rate.

A fun fact about Jared: we play EA Sports 24 Pro Clubs together with another friend and we reached rank 761 in the WORLD!