Cumberland Service Advisor, Nathan Green wins International Service Advisor of Excellence Award!

Nathan came to Cumberland International Trucks from the car world with no truck experience. He has jumped in eagerly, learning all he can and assisting the other service advisors and techs in all phases. His attention to detail in everyday tasks is evident and has helped him learn more quickly than normal. As the rookie in the service office, he has proven his ability to be a huge asset to the service office now and in the future.

Nathan is currently leading our Digital Dealer Pilot Program with Navistar. His attention to detail and follow-up with customers are areas he has proven are huge in customer satisfaction and retention. When using the new Digital Dealer pilot program, Nathan accesses digital leads for customer repairs, inspections, recalls, and so on for contacting customers and setting up appointments. His interaction with the customers has led to huge success in customer satisfaction and retention. He takes the digital lead and calls the customer with options for scheduling the truck to go into the shop or setting up mobile service for them.He builds the best interaction with each customer, whether by phone, email, or in person. Going forward, he ensures using the form of communication that best suits each customer. He is then able to set up a scheduled event for the customer to minimize the downtime to complete the needed repair, inspection, or recall.

Nathan can lead a team and will excel in many ways as he continues to grow in his truck knowledge and experience. That said, his leadership actions come through when you watch him at work. He leans on the expertise of others and accepts their knowledge and experience to assist him in making decisions. He is always willing to do any task available to help the team move forward.

Nathan’s positive attitude in the service office is a huge benefit to creating a positive workplace in which everyone can achieve great things. We are excited and look forward to how quickly he will grow with us!